Scottish Care at Home

MAIN SERVICE PROVISION

• Housing Support Provider
• Care at Home: Non-personal Care and Support Service
• Care at Home: Personal Care and Support Service
• Care at Home: Enhanced/Intensive Complex Care Service

Rainbow Services

Rainbow Homecare Services started trading in April 2005 and is owned and managed personally by Alice Abbott who is a registered nurse specialising in care of the elderly for the last 18 years.

Our Head Office is located at Maybole but we operate throughout South Ayrshire from Dundonald in the north to Girvan in the south where we have a solid client base. Since June 2006 we have also been operating in Dumfries and Galloway area with a satellite office in Stranraer.

We provide personal care, practical help and support to those people who because of disability, illness or social need require assistance in their own home. Our services are delivered in a way that demonstrates respect for privacy, dignity and value of all service users irrespective of disability or personal circumstances. We adhere to an equal opportunity policy for our clients and staff.

The building in which the homecare head office is located was originally a public house which had been owned and managed by my husband and myself for the last 18 years.

This building is now a Daycare Centre for the Frail Elderly. Facilities are available for people with mental health problems and learning disabilities thus allowing them to maintain their independence and pursue any activities they wish to enhance their quality of life. We are registered with the Scottish Care Commission for 20 places per session. At the Day Centre service users are encouraged to participate in group and on individual tasks. The service users are taken on regular trips around the areas and encouraged to discuss their memories.

We ensure all staff are inducted into our company, which includes a two day induction programme, moving and handling, health and safety and risk assessment training, new members of staff also undertake a period of shadowing a senior member of staff where they are able to observe the allotted tasks, such as enhanced personal care, meal preparation etc and then after they are confident to proceed within the role they will be supervised and observed for the first three days of working on their own.

Monitoring of visits is also carried out by the Senior Carers in the community; this is when they will attend a scheduled visit where a carer is at situ. A record of quality of care provided, carer attitude and comments by the service user and family about the service provided are also added to the monitoring sheet. These are kept in the office and repeated after a three month period. If we felt that there were any issues in the service users homes we would monitor more frequently than on three month basis. We also use evaluation reports which are sent to clients on a regular basis to find out how they feel about the service and to comment on any areas they feel could be improved upon and what they are happy with.

Confidentiality is at the utmost front of our company objectives. All new staff are informed of our policy on confidentiality and the implications of discussing any of the service users outwith the company. We ask all new staff to sign a confidentiality statement which then becomes a legal binding document.

We as a company can provide care for service users under a wide umbrella such as care of the elderly, mental health problems and learning disabilities where we will encourage and support the service user to maintain their independence within their own home and within society where they will be treated with dignity and respect and where their views and opinions will be valued.