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Contact Name
Louise Smith
 Operational Manager
Tel
01463 241196
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MAIN SERVICE PROVISION
  • Housing Support Provider
  • Care at Home: Non-personal Care and Support Service
  • Care at Home: Personal Care and Support Service
  • Care at Home: Enhanced/Intensive Complex Care Service

Highland Home Carers Ltd

1st Floor, 3 Stadium Road
Inverness IV1 1FF

The Company’s aims are:
• To help people live in their own homes or tenancies rather than be admitted to residential care
• To provide choice by helping people understand the options available to them
• To provide a service that is as flexible as possible to meet people’s needs
• To respect people’s right to be treated with dignity and to feel safe and secure
• To enable people to achieve all they can, maximising independence and maintaining present lifestyles
• To respect people’s right to privacy and confidentiality
• To treat people equally and respect individual difference

main service provision key

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Housing Support Provider

  • General counselling and support including befriending, advising on food preparation, reminding and non-specialist counselling where this does not overlap with similar services provided as personal care or personal support.
  • Assisting with the security of the dwelling required because of the needs of the service user
  • Assisting with the maintenance of the safety of the dwelling
  • Advising and supervising service users on the use of domestic equipment and appliances
  • Assisting with arranging minor repairs to and servicing of a service user's own domestic equipment and appliances
  • Providing life skills training in maintaining the dwelling and curtilage in appropriate condition
  • Assisting the service user to engage with individuals, professionals and other bodies with an interest in the welfare of the service user
  • Arranging adaptations to enable the service user to cope with disability
  • Advising or assisting the service user with personal budgeting and debt counselling
  • Advising or assisting the service user in dealing with relationships and disputes with neighbours
  • Advising or assisting the service user in dealing with benefit claims and other official correspondence relevant to sustaining occupancy of the dwelling
  • Advising or assisting with resettlement of the service user
  • Advising or assisting the service user to enable him or her to move on to accommodation where less intense support is required
  • Assisting with shopping and errands where this does not overlap with similar services provided as personal care or personal support
  • Providing and maintaining emergency alarm and call systems in accommodation designed or adapted for and occupied by elderly, sick or disabled people
  • Responding to emergency alarm calls where such calls relate to any of the housing support services prescribed in the Housing (Scotland) Act 2001 (Housing Support Services) Regulations 2002, in accommodation designed or adapted for and occupied by elderly, sick or disabled people
  • Controlling access to individual service users' rooms
  • Cleaning of service users' own rooms and windows
  • Providing for the costs of resettlement services
  • Encouraging social intercourse, and welfare checks for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden where this does not overlap with similar services provided as personal care or personal support
  • Arranging social events for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden

Care at Home

providing a non-personal Care and Support service

  • Cleaning
  • Basic Housework
  • Shopping
  • Washing Clothes/Laundry
  • Lighting Fires
  • Paying Bills
  • Collecting Pensions
  • Ironing
  • Escort Work
  • Meal Preparation*
  • Other

    • * Meal Preparation can be either domestic or personal dependent on level of disability. The position of the council, as supported by COSLA, is that meal preparation is only considered to be a personal task where the client requires the combination of meal preparation and assistance with feeding. Otherwise it is considered to be a domestic task.

Care at Home

providing a personal Care and Support service

  • Washing
  • Using the toilet
  • Dressing
  • Feeding
  • Sitting service
  • Administration of Medication
  • Bathing
  • Getting in & out of Bed
  • Ted Stockings
  • Continence Care
  • Personal Help
  • Meal Preparation*

    • * Meal Preparation can be either domestic or personal dependent on level of disability. The position of the council, as supported by COSLA, is that meal preparation is only considered to be a personal task where the client requires the combination of meal preparation and assistance with feeding. Otherwise it is considered to be a domestic task.

Care at Home

providing an Enhanced/Intensive Complex Care service

  • Oral Hygiene
  • Specialised Diet
  • Continence Care
  • Catheter Care
  • Peg Feeding
  • Stoma Care
  • Double Handling
  • Use of Hoists
  • Nebuliser
  • Rehabilitation
  • Renal Assistance