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Contact Name
Joy Donowho
 Director
Tel
07787 926113
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MAIN SERVICE PROVISION
  • Care at Home: Personal Care and Support Service

Guardian Response Ltd

89 College Street
Dumfries DG2 0AD

89 College Street
Dumfries DG2 0AD

Guardian Response Ltd was established in January 2003 to provide a rapid response service to vulnerable people with any form of telecom alert system installed in their homes. Having discovered a niche in the market where vulnerable people were left exposed, due to lack of named Responders, the business was formed to fill the gap, providing the Response Service required. Staff are on standby 24/7 and in the event of being called out will assess and evaluate the situation and respond accordingly. Practical or personal care may be all that is required but if Emergency Services are needed they will be contacted to attend.

Guardian Response Ltd has since expanded into the care sector and aim to provide the highest quality of care to service users within their own home, targeting continuity of care, reliability and quality. Our staff work in small geographical teams to ensure that the continuity of care is provided which also has a knock on effect of care workers noticing any changes in clients well being and reporting any concerns to the on call supervisor and head office. Care duties would include, assisting clients to get up and out of bed, wash and dress, toilet assistance, assist with shower or bath, prepare breakfast, lunch or tea, laundry, shopping, assist to undress and go back to bed and assist with medication.

Guardian Response Ltd employs the local Care Training Consortium to train all their staff to the highest possible standard. Ongoing staff training is an important part of the company’s ethos in staff development thus in order to develop their knowledge and experience within the care sector.

We have the relevant Insurance documents in operation for provision of the service.

We are registered with:
Scottish Social Service Council (SSSC)
Care Commission
Scottish Care at Home
Member of Care Training Consortium

In 2007 we were Winner for Manager of the year in Scotland
Finalist for Overall Provider
Finalist for Innovation Award
In 2008 Finalist for Manager of the Year
Finalist for Administrator
Finalist for Employee of the Year
In 2009 Finalist for Administrator

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Housing Support Provider

  • General counselling and support including befriending, advising on food preparation, reminding and non-specialist counselling where this does not overlap with similar services provided as personal care or personal support.
  • Assisting with the security of the dwelling required because of the needs of the service user
  • Assisting with the maintenance of the safety of the dwelling
  • Advising and supervising service users on the use of domestic equipment and appliances
  • Assisting with arranging minor repairs to and servicing of a service user's own domestic equipment and appliances
  • Providing life skills training in maintaining the dwelling and curtilage in appropriate condition
  • Assisting the service user to engage with individuals, professionals and other bodies with an interest in the welfare of the service user
  • Arranging adaptations to enable the service user to cope with disability
  • Advising or assisting the service user with personal budgeting and debt counselling
  • Advising or assisting the service user in dealing with relationships and disputes with neighbours
  • Advising or assisting the service user in dealing with benefit claims and other official correspondence relevant to sustaining occupancy of the dwelling
  • Advising or assisting with resettlement of the service user
  • Advising or assisting the service user to enable him or her to move on to accommodation where less intense support is required
  • Assisting with shopping and errands where this does not overlap with similar services provided as personal care or personal support
  • Providing and maintaining emergency alarm and call systems in accommodation designed or adapted for and occupied by elderly, sick or disabled people
  • Responding to emergency alarm calls where such calls relate to any of the housing support services prescribed in the Housing (Scotland) Act 2001 (Housing Support Services) Regulations 2002, in accommodation designed or adapted for and occupied by elderly, sick or disabled people
  • Controlling access to individual service users' rooms
  • Cleaning of service users' own rooms and windows
  • Providing for the costs of resettlement services
  • Encouraging social intercourse, and welfare checks for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden where this does not overlap with similar services provided as personal care or personal support
  • Arranging social events for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden

Care at Home

providing a non-personal Care and Support service

  • Cleaning
  • Basic Housework
  • Shopping
  • Washing Clothes/Laundry
  • Lighting Fires
  • Paying Bills
  • Collecting Pensions
  • Ironing
  • Escort Work
  • Meal Preparation*
  • Other

    • * Meal Preparation can be either domestic or personal dependent on level of disability. The position of the council, as supported by COSLA, is that meal preparation is only considered to be a personal task where the client requires the combination of meal preparation and assistance with feeding. Otherwise it is considered to be a domestic task.

Care at Home

providing a personal Care and Support service

  • Washing
  • Using the toilet
  • Dressing
  • Feeding
  • Sitting service
  • Administration of Medication
  • Bathing
  • Getting in & out of Bed
  • Ted Stockings
  • Continence Care
  • Personal Help
  • Meal Preparation*

    • * Meal Preparation can be either domestic or personal dependent on level of disability. The position of the council, as supported by COSLA, is that meal preparation is only considered to be a personal task where the client requires the combination of meal preparation and assistance with feeding. Otherwise it is considered to be a domestic task.

Care at Home

providing an Enhanced/Intensive Complex Care service

  • Oral Hygiene
  • Specialised Diet
  • Continence Care
  • Catheter Care
  • Peg Feeding
  • Stoma Care
  • Double Handling
  • Use of Hoists
  • Nebuliser
  • Rehabilitation
  • Renal Assistance