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Contact Name
Nicola Martin
 Client Manager
Tel
01387750888
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Grading
6
MAIN SERVICE PROVISION
  • Care at Home: Non-personal Care and Support Service
  • Care at Home: Personal Care and Support Service
  • Care at Home: Enhanced/Intensive Complex Care Service

Alpha Homecare Scotland Ltd

Dargavel Stores, Lockerbie Road
Dumfries DG1 3PG

Alpha Homecare provides services to several client groups including the elderly, dementia, terminally ill, post-operative care, disabling diseases and obese. The company aims to offer a reliable, quality service that meets the needs of our various client groups, this may involve delivering a number of services from sleepovers to daily personal care to administering prescribed medication.

Our services can be paid for privately or via referrals from Social Services departments. Our staff are training to the highest standards and receive ongoing training and development. Our staff work in small geographic teams to ensure continuity of care and the best quality service for all our clients.

Clients, clients representatives and staff are actively involved in the business ensuring our services develop to the meet the needs of our clients.

In 2009 we were Scottish Care at Home - Care at Home Provider of the Year.
In 2010 we were awarded the following grades from the Care Commission -
Quality of Care & Support - 6 - Excellent
Quality of Staffing - 5 - Very Good
Quality of Management & Leadership - 5 - Very Good

main service provision key

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Housing Support Provider

  • General counselling and support including befriending, advising on food preparation, reminding and non-specialist counselling where this does not overlap with similar services provided as personal care or personal support.
  • Assisting with the security of the dwelling required because of the needs of the service user
  • Assisting with the maintenance of the safety of the dwelling
  • Advising and supervising service users on the use of domestic equipment and appliances
  • Assisting with arranging minor repairs to and servicing of a service user's own domestic equipment and appliances
  • Providing life skills training in maintaining the dwelling and curtilage in appropriate condition
  • Assisting the service user to engage with individuals, professionals and other bodies with an interest in the welfare of the service user
  • Arranging adaptations to enable the service user to cope with disability
  • Advising or assisting the service user with personal budgeting and debt counselling
  • Advising or assisting the service user in dealing with relationships and disputes with neighbours
  • Advising or assisting the service user in dealing with benefit claims and other official correspondence relevant to sustaining occupancy of the dwelling
  • Advising or assisting with resettlement of the service user
  • Advising or assisting the service user to enable him or her to move on to accommodation where less intense support is required
  • Assisting with shopping and errands where this does not overlap with similar services provided as personal care or personal support
  • Providing and maintaining emergency alarm and call systems in accommodation designed or adapted for and occupied by elderly, sick or disabled people
  • Responding to emergency alarm calls where such calls relate to any of the housing support services prescribed in the Housing (Scotland) Act 2001 (Housing Support Services) Regulations 2002, in accommodation designed or adapted for and occupied by elderly, sick or disabled people
  • Controlling access to individual service users' rooms
  • Cleaning of service users' own rooms and windows
  • Providing for the costs of resettlement services
  • Encouraging social intercourse, and welfare checks for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden where this does not overlap with similar services provided as personal care or personal support
  • Arranging social events for residents of accommodation supported by either a resident warden or a non-resident warden with a system for calling that warden

Care at Home

providing a non-personal Care and Support service

  • Cleaning
  • Basic Housework
  • Shopping
  • Washing Clothes/Laundry
  • Lighting Fires
  • Paying Bills
  • Collecting Pensions
  • Ironing
  • Escort Work
  • Meal Preparation*
  • Other

    • * Meal Preparation can be either domestic or personal dependent on level of disability. The position of the council, as supported by COSLA, is that meal preparation is only considered to be a personal task where the client requires the combination of meal preparation and assistance with feeding. Otherwise it is considered to be a domestic task.

Care at Home

providing a personal Care and Support service

  • Washing
  • Using the toilet
  • Dressing
  • Feeding
  • Sitting service
  • Administration of Medication
  • Bathing
  • Getting in & out of Bed
  • Ted Stockings
  • Continence Care
  • Personal Help
  • Meal Preparation*

    • * Meal Preparation can be either domestic or personal dependent on level of disability. The position of the council, as supported by COSLA, is that meal preparation is only considered to be a personal task where the client requires the combination of meal preparation and assistance with feeding. Otherwise it is considered to be a domestic task.

Care at Home

providing an Enhanced/Intensive Complex Care service

  • Oral Hygiene
  • Specialised Diet
  • Continence Care
  • Catheter Care
  • Peg Feeding
  • Stoma Care
  • Double Handling
  • Use of Hoists
  • Nebuliser
  • Rehabilitation
  • Renal Assistance