Over 320,000 people in Scotland use care services - The Care Commission make sure all registered care services in Scotland provide quality care services and they also try to make sure that people who use care services, and their families and carers, know what to expect from a good quality services.
Our Scottish Care - Care at Home Member Care Provider list holds information on members registered to deliver care services in Scotland, including access to inspection reports and details of any complaints or enforcements.
So that care services in Scotland continue to improve, the Care Commission has changing how they regulate. Inspections so they are more targeted, and focus more on people who use services, and their carers.
This includes:
Regulation for improvement includes increased participation from people who use services, and their carers in the regulation of care services.
To put people at the heart of what we do, it is essential that people can directly engage with you across the many tough points in delivery.
Better information, more involvement with people who use care services, and clear grades will help people make more informed choices about the care services they want to use.
Coming in April 2011
Healthcare Improvement
Social Care and Social Work Improvement
The Purpose of the New Bodies
What they will do and how they operate is explained in this short statement from the Programme Board.
SCSWIS and HIS will be new public bodies charged with improving the quality of social care, social work, children’s services and healthcare services. They will also be charged with providing more streamlined and better co-ordinated scrutiny of service quality. They will do this by:
• regulating and inspecting
• assessing risk
• providing guidance and advice
• influencing policy and standards
• supporting improvement, and
• reporting publicly.
The new bodies will integrate their activities and focus on service users to provide a comprehensive picture of how the needs of people using services are met - from service strategy and design, the assessment of need through to the quality of services provided to individuals. The new bodies will analyse evidence and other information from inspections, registration, complaints, investigations and other professional intelligence. From this analysis they will report on the quality of services, how risks can be minimised, problems addressed and continuous improvement achieved.
They will collaborate with others to understand and report how services could beimproved to achieve better outcomes for individuals. They will collaborate to look across services, such as social work, social care, acute, primary and community healthcare, housing, education, mental welfare, justice and child protection, wherever services are delivered together to meet individuals’ needs. On the basis of performance evidence the new bodies and other bodies responsible for scrutiny will move away from cyclical scrutiny programmes towards shared and risk-based programmes. These bodies will collaborate on strategic and thematic scrutiny using common reporting practices and language.
The integrated and collaborative approach will help validate providers’
self-evaluation of their services. It will also minimise duplication and overlap and allow less expenditure on scrutiny and more on improving services. The creation of SCSWIS and HIS will build on the good work of their predecessor bodies. Creation of the new bodies, over time, will allow people who use services, their carers and the wider public to see and experience further
significant improvement in the quality of their services.
SCAH with its partners will seek a major national review of arrangements for the funding and delivery of all social care and support services.
The time is right for social care and support services to be the focus of future major governmental review and reappraisal: Changing Lives has helped us to identify what we should be providing: what is now urgently required is further work to identify how to provide it, in partnership.
The SCAH member's search pages help you find a care provider, with a comprehensive listing of all members throughout Scotland.
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