Scottish Care at Home

The Care Commission regulate over 15,000 care services each year and SCAH members are registered and inspected under regulation for the delivery of 

• Care at home
• Housing support services
• Support services 
• Nurse Agencies

Over 320,000 people in Scotland use care services - The Care Commission make sure all registered care services in Scotland provide quality care services and they also try to make sure that people who use care services, and their families and carers, know what to expect from a good quality services. 

Our SCAH Member Care Provider list holds information on members registered to deliver care services in Scotland, including access to inspection reports and details of any complaints or enforcements. 

Regulating for improvement 

So that care services in Scotland continue to improve, the Care Commission is changing how they regulate. Inspections will be more targeted, and focus more on people who use services, and their carers. 

The main changes are: 

• more involvement from people who use care services and their carers, in assessing the quality of care; 
• introducing a grading scheme to help us report on the quality of care services; 
• improving how we register and inspect care services; 
• having a system to assess how much inspection time you need, from us, as the regulator; and 
• spending more inspection time on services that need to improve and less time on services that are performing well. 

Regulation for improvement also includes what members are  doing to increase participation from people who use services, and their carers in the regulation of care services. 

To put people at the heart of what we do, it is essential that people can directly engage with you across the many tough points in delivery. 

Better information, more involvement with people who use care services, and clear grades will help people make more informed choices about the care services they want to use. 

See the Grading leaflet